New client FAQs
Have a question you'd like answered before booking your appointment but don't see it here? Fill out the form below and one of our team will be in touch shortly to help.
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Absolutely. We work with clients across New Zealand and internationally via secure video consultations. You’ll receive the same personalised, evidence-based care from the comfort of your own home.
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Your first consult is a comprehensive deep dive into your health history, current symptoms, and goals. We review any relevant lab results, identify underlying drivers, and map out the next steps in your care, including testing recommendations and tailored treatment strategies.
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Once you’ve booked, you’ll receive an intake form to complete before your consultation. Please return this at least 24 hours prior to your appointment and upload any recent lab results or health reports you’d like us to review.
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Yes. We use advanced functional tests where clinically appropriate, including comprehensive blood panels, metagenomic stool testing, hormone profiles, urine analysis, and more. All testing is discussed with you before being recommended.
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No referral is needed. You can book directly through our website. We’re happy to collaborate with your GP or specialist where helpful.
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Some insurance policies with extras may cover naturopathic or functional medicine consultations under nutrition services. Southern Cross health insurance, for example, provides cover when you’re receiving care from a nutritionist. Please check your individual policy, we’re happy to provide itemised invoices if needed.
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This varies depending on your health concerns and goals. Most clients see meaningful progress within 3 sessions, but chronic or complex conditions may require ongoing support.
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Our goal is to make recommendations that are clinically effective and realistic for you. This may include practitioner-only supplements and targeted dietary strategies — always discussed collaboratively.
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Initial consultations are $250.00 and includes a comprehensive assessment and personalised treatment plan. Follow-up appointments are $90.00. Any additional supplements, herbal medicines, or functional testing are recommended only when clinically appropriate and always discussed and agreed upon with you in advance.
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Yes, we communicate with GPs, specialists, and other health professionals to ensure integrated, coordinated care. We’re happy to provide clinical summaries or referrals when needed. Our practitioners are also trained to check for pharmacological interactions, so you can feel confident that any supplements or treatments prescribed are safe alongside your current medications.
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Yes, we see clients of all ages. Our practitioners have experience supporting babies, children and adolescents with digestive issues, skin conditions, fatigue, immune health, and hormonal balance.
Get in touch.
contact@bayfunctionalhealth.com